HELPSTREAM AUGMENTS MANAGEMENT TEAM
New Product Development and Marketing Leaders
Focus on User Experience and Go-to-Market Strategy
MOUNTAIN VIEW, Calif. – June 2, 2008 –Helpstream, a leading provider of on-demand collaborative customer service solutions, today bolstered its management team with the addition of two software industry veterans. Bob Warfield and Mike Cichon have joined Helpstream as executive vice president of products and director of product marketing, respectively. The expanded management team will enable Helpstream to continually improve the solution’s user experience and to refine and execute the company’s go-to-market plan.
“I’m delighted that Bob Warfield and Mike Cichon are joining our team at such an exciting point in our growth,” said Anthony Nemelka, CEO of Helpstream. “Their valuable experience as leaders and innovators will help us accelerate our plan to deliver a truly integrated customer service experience in a state of the art Web 2.0 environment that enables companies to engage their customers and build winning relationships.”
Mr. Warfield will be responsible for continuously improving the Helpstream user experience through engineering, operations and product management. Mr. Warfield’s notable career includes more than 25 years of experience as an executive in the software industry, ranging from startups to large public software companies. Prior to joining Helpstream, Mr. Warfield was chief technology officer and senior vice president of engineering for Callidus Software, the market leader in on-demand and on-premise incentive compensation solutions. Mr. Warfield has also held executive positions in development at Oracle, Pure Atria, and Rational Software. He has also founded 3 startup companies – Surpass, PriceRadar, and Integrity QA Software, and is the holder of nine patents on topics as diverse as genetic algorithms and user interface design.
“I am thrilled to join the Helpstream management team, there’s nothing better than a group of world-class players who totally focus their passion around a great product that helps keep customers happy,” said Bob Warfield. “Helpstream is doing some exceptional things around SaaS, Web 2.0, the enterprise and user experience and I look forward to helping them take the company and the product to the next level.”
Mr. Cichon will be responsible for corporate and product messaging and positioning, as well as developing and executing the go-to-market plan for Helpstream. Mr. Cichon brings to Helpstream over ten years of product marketing experience across a broad range of marketing activities, as well as seven years of direct sales experience. Prior to joining Helpstream, Mr. Cichon was senior director of marketing at Ketera Technology where he developed and executed the go-to-market launch plan for Ketera Supplier Connect.
“I’m very excited to join the high caliber team here at Helpstream during this rapid stage of growth,” said Mr. Cichon. “Helpstream’s innovative solutions are redefining customer service around the way the web works to help companies personalize relationships and deliver game-changing improvements in service effectiveness. The spirit of innovation here is contagious.”
About Helpstream
Helpstream is leading the development of highly collaborative customer service and help desk solutions. Designed as an enterprise-class SaaS solution built for collaboration from the ground up, the Helpstream solution allows organizations to greatly improve the customer service experience while keeping cost to a minimum and vastly increasing visibility into the customer experience. Helpstream has over 15,000 users in a variety of industries, including high tech, consumer electronics, government, healthcare, financial services and professional services. For more information, please visit www.helpstream.biz.
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Kari Curto
Voce Communications
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