Helpstream Strengthens Management Team

New Marketing, Sales and Product Management Leaders Deepen
Customer Service and Support Bench Strength

MOUNTAIN VIEW, Calif. – March 18, 2008 – Helpstream, provider of on-demand collaborative customer service solutions, today strengthened its management team with the addition of two new customer service and support veterans. Richard Nieset and JP Saunders have joined Helpstream as executive vice president of marketing and sales and director of product management, respectively. The expanded management team will enable Helpstream to accelerate development of its products and services and to ramp up customer acquisition efforts through increased sales and marketing activities.

“We are very pleased to have Richard and JP join our management team,” said Anthony Nemelka, CEO of Helpstream. “Both bring with them a legacy of creating and delivering state-of-the-art customer support solutions and both will provide Helpstream the product, marketing and sales leadership required as we continue to strive toward new levels of success.”

Mr. Nieset will drive Helpstream’s web marketing outreach programs, sales 2.0 processes, and interaction with prospects, customers and general community stakeholders. Mr. Nieset’s distinguished career spans more than 25 years including, including the role of executive vice president of global operations at KNOVA Software, a leading provider of customer service, self-service and intelligent search applications. Prior to his tenure at KNOVA, Mr. Nieset was EVP of North American sales and a member of the original start-up team at Agile Software. Mr. Nieset has also held sales and marketing leadership roles at Sherpa Corporation, Rexcom Systems, Perkin Elmer Data Systems, and Gould, Inc.

“I am excited to join Helpstream during a time when the company has so many opportunities,” said Mr. Nieset. “Helpstream is focused on creating on-demand solutions that make a real impact in solving customer service challenges and I look forward to working with a talented group of colleagues to drive Helpstream toward its next level of achievement.”

Mr. Saunders will manage all facets of product management, most importantly setting objectives and requirements for future Helpstream releases. Saunders brings to Helpstream over ten years of domain experience with web-based customer support software and solutions, including senior positions at KANA Software and Broad Daylight, which was acquired by Primus Knowledge Solutions and then by ATG.

“Helpstream is acutely focused on providing new approaches to improve support and service for customers of leading organizations around the world and I am extremely honored to join the management team and to make those great ideas a product reality,” said Mr. Saunders.

About Helpstream

Helpstream is leading the development of highly collaborative customer service and help desk solutions. Designed as an enterprise-class SaaS solution built for collaboration from the ground up, the Helpstream solution allows organizations to greatly improve the customer service experience while keeping cost to a minimum and vastly increasing visibility into the customer experience. Helpstream has over 15,000 users in a variety of industries, including high tech, consumer electronics, government, healthcare, financial services and professional services. For more information, please visit www.helpstream.biz.

Press Contact:
Kari Curto
Voce Communications
650-228-5167
kcurto@vocecommunications.com