MANAGEMENT TEAM
Anthony Nemelka, President and CEO
Anthony Nemelka is President and CEO of Helpstream. He joined the company in January of 2006 with a vision to transform the way companies and organizations service and support their customers and employees. Anthony realized that by leveraging collaboration technologies made possible by the Web, companies could vastly improve the underlying business processes that drive customer service while delivering a much more effective and intuitive problem resolution experience for end users. This is the vision behind Helpstream.
With more than 20 years of experience in the high tech industry and deep operational experience across US and international markets, Anthony brings a truly global perspective to the customer service problem. His extensive experience with a large variety of enterprise, workgroup, and personal productivity solutions is the driving force behind Helpstream’s emergence as the leader in highly-collaborative, next-generation customer service and help desk solutions.
Prior to joining Helpstream, Anthony was Vice President of the Asia Pacific region at Adobe Systems, responsible for sales and services across a region that includes both the fastest growing and most technologically sophisticated markets in the world -- China, India, Japan, Korea, Southeast Asia, and Australia. He lived in Japan for several years where he was Managing Director of PeopleSoft Japan and subsequently Founder and CEO of Epiphany Japan. Anthony began his career at IBM, spending 13 years marketing a wide variety of hardware, software and services across multiple industries from 1986-1998.
Richard Nieset, Executive VP of Marketing and Sales
Richard Nieset is executive vice president of marketing and sales at Helpstream. Richard is responsible for web marketing outreach programs, sales 2.0 processes, and interaction with prospects, customers and general Helpstream community stakeholders.
Richard has over 25 years of experience in developing, marketing and selling service and support systems for technology start-ups and mid-sized companies. Prior to joining Helpstream, he was executive vice president of global operations at KNOVA Software, a leading provider of customer service, self-service and intelligent search applications. While at KNOVA, Richard was involved in the development of major web self-service initiatives, including the roll out of support.AOL.com for the AOL division of Time Warner, and a self-service and international support call center management application with Avaya. He also led teams serving the support system requirements of over 300 high-tech and consumer, financial service and web-based businesses.
Prior to joining KNOVA, Richard served as an early member of the start-up team at Agile Software, the leading supplier of PLM solutions acquired by Oracle Corp. He held key positions in marketing and sales, and helped expand Agile’s user base to over 400 companies and 35,000 users within four years of its inception. Richard has also held sales and marketing leadership roles at Apexon Corp, Sherpa Corporation, Rexcom Systems, Perkin Elmer Data Systems, and Gould, Inc.
Richard has served as an IEEE Member since 1974. Additionally, he served as President of the Mulberry School Board of San Jose, and is co-founder of The Professional Selling Skills Association of Silicon Valley
Bob Warfield, Executive VP of Products
Bob Warfield is executive vice president of products at Helpstream. Bob is responsible for continuously improving the Helpstream user experience through engineering, operations and product management.
Bob has 25 years of experience as an executive in the software industry with a variety of organizations ranging from startups to large public software companies. Prior to joining Helpstream, Bob was chief technology officer and senior vice president of engineering for Callidus Software, the market leader in on-demand and on-premise incentive compensation solutions.
Before Callidus Software, Bob held executive positions in development at Oracle, Pure Atria, and Rational Software. He has also founded 3 startup companies – Surpass, PriceRadar, and Integrity QA Software.
Bob is the holder of nine patents, on topics as diverse as genetic algorithms and user interface design. He is also the author and public speaker for the popular SmoothSpan blog, which focuses on SaaS, Web 2.0, Venture Startups and Cloud Computing.
Dan Hardy, Co-founder and CTO
Dan Hardy is chief technology officer and co-founder of Helpstream.
Dan has over 15 years of experience in the software development industry, including more than five years in lead engineering roles at Remedy Corporation, the pioneer and leader in the IT help desk market. While Dan was at Remedy, the company’s IT HelpDesk solution became the clear market leader, gaining thousands of customers, and the Action Request System platform enabled the large and vibrant customer community to achieve remarkable results in the successful deployment of service and support solutions.
Dan has spent the last 10 years engineering web-based application solutions, with more than four years of rich, Web 2.0 and AJAX-based product development. Prior to co-founding Helpstream, Dan managed application development at Allegis Corporation, the early PRM (Partner Relationship Management) vendor and SaaS/ASP pioneer. Dan helped deliver to market the first release of Allegis Sales Partner, and subsequently ensured the successful deployment of the solution to dozens of high-tech companies.
Stephen Ceplenski, VP of Client Services
Steve Ceplenski is vice president of professional services at Helpstream. Steve is responsible for professional services strategy and partner relationships, including partnering strategies, support options, project management and development planning.
Steve has over 20 years of experience providing services to the high-tech, manufacturing and financial services industries. Prior to Helpstream, Steve led a successful consulting engagement with ABN AMRO where he focused on technology deployment strategies and strategic web marketing. Previously, Steve was director of global customer management at E.piphany, where he drove dramatic increases in international sales through account planning, streamlining of international operations, and the implementation of global teaming. Steve began his career at Harris/3M, and then joined IBM where his responsibilities included managing a sales and services organization with over $200 million in annual revenues.
Mike Cichon, Director of Product Marketing
Mike Cichon is director of product marketing at Helpstream. Mike is responsible for corporate and product messaging and positioning, as well as developing and executing the go-to-market plan for Helpstream.
Mike has over ten years of product marketing experience across a broad range of marketing activities, as well as seven years direct sales experience. Prior to joining Helpstream, Mike was senior director of marketing at Ketera Technology where he developed and executed the go-to-market launch plan for Ketera Supplier Connect.
Before Ketera, Mike held director-level marketing and business development positions at Arena Solutions, Oracle, and Aspect Development.
John Higgins, VP of Business Development
John Higgins is vice president of business development at Helpstream. John is responsible for managing alliances and partnerships.
John has over 20 years of experience marketing and selling customer service and support systems for a wide variety of companies in various industries. Prior to joining Helpstream, he was vice president of sales at Sigma Dynamics (now part of Oracle’s Business Intelligence Suite), a leading provider of real-time predictive analytics applications for customer service. While at Sigma Dynamics, John was involved in the sales and support of multiple real-time offer management, field service optimization, predictive call routing, and fraud detection initiatives, including the roll out of a real-time call routing and offer system at GE Consumer, and a call center analytic application at Bank of America’s Consumer division that increased agent productivity and increased IVR self-service usage.
Prior to joining Sigma Dynamics, John worked as an early member of the start-up team at Intelligent Results, a leading supplier of customer analytics and decision management software acquired by First Data Corp. He was SVP of Sales and Business Development, and helped direct Intelligent Results’ into the financial services market with early wins at Key Bank and Wells Fargo. John has also held sales leadership roles at several customer support application companies, including E.piphany, Acuity Corporation and Silknet Software.
JP Saunders, Director of Product Management
JP Saunders is director of product management at Helpstream. JP is responsible for establishing, maintaining, and planning the overall vision, priorities and goals for the product roadmap.
JP has over ten years of domain experience defining enterprise web-based support solutions for companies such as Kodak, SBC, Merrill Lynch, MacDonald’s, Symantec, Sony, T-Mobile, AT&T and Cisco. JP has also overseen the implementation of SaaS support solutions for organizations such as O’Reilly, LinkedIn, NASD, Beverages & More, VIP Desk, Yahoo, SEC, and 1-800-FLOWERS. Prior to joining Helpstream, JP was senior director of product solutions at KANA Software where he was in charge of revamping and unifying their offering for SaaS delivery.
Before KANA, JP held product management and solutions roles at Broad Daylight, Primus Knowledge Solutions, and ATG. During his tenure, JP took on the pioneering challenge of empowering organizations – from dotcom start-ups to Fortune 500 companies – with professional self-service and knowledge management solutions. Throughout his career, JP has delivered innovative products that blend self-service, search, response management and knowledge management with interactive guides, developer kits, customizable UI’s, translation, workflow, mobile apps, forums, click-to-talk, voice FAQs, and aggregated portals.
BOARD OF DIRECTORS
Anthony Nemelka
Anthony is President and CEO of Helpstream.
Bill Elmore
Bill created the Silicon Valley venture firm Foundation Capital in 1995. In addition to serving on Helpstream’s Board of Directors, Bill is on the board of Biz360, CloudShield, Envestnet, Packet Design, Quartics, SOLARFLARE Communications, SpringCM, TeaLeaf Technology, Venafi, Vernier Networks, Virtugo Software and Wind River Systems. Before Foundation Capital, Bill was a General Partner at Inman & Bowman for eight years. Prior to that, Bill worked as the president of Visual Engineering, a graphics software supplier, and in a variety of key marketing management roles at Hewlett-Packard. As director and past president of the Western Association for Venture Capitalists, and in his role as a director of the National Venture Capital Association, Bill is actively involved in defining, serving and representing the interests of the venture capital and private equity industries.
Bryan Stolle
Bryan, a former entrepreneur, founder and chief executive officer, brings significant company building expertise to MDV. He focuses on and invests in people, ideas, and companies that are trying to solve important business problems using new technologies, business models, or processes. Stolle co-founded MDV-backed Agile Software in March 1995. He then served as a member of the Agile board of directors and as Agile CEO through April 2006, and as Chairman of the Board until Oracle acquired the company in July 2007. Prior to founding Agile, Stolle served in various executive marketing roles at Sherpa Corporation, a developer of enterprise product data management software and Rexcom Systems, a software company he co-founded. He started his career at EDS.
Bill Walsh
Bill brings more than 20 years of executive leadership experience in the technology and services industries. Bill is currently the CEO of Skylake Development Company, an international real estate development firm. Before founding Skylake, he served as CEO of Open Harbor, a provider of global trade management services, and as CEO of Velosant, a provider of tax calculation and compliance solutions. Bill also served as COO of Epiphany where he helped manage and grow the company into a top global CRM provider and started and led its international operations. Bill was the President and COO of Octane Inc., a CRM company, when it was acquired by Epiphany.
ADVISORY BOARD
Barry Klawans
Barry has over 20 years of experience architecting and developing enterprise applications. Barry is currently the CTO of JasperSoft, the market leader in open source business intelligence. Prior to joining JasperSoft, Barry was the Systems Architect at Bidcom, a hosted business-to-business solution serving the commercial construction industry. Previously, Barry was one of the original engineers at Remedy, where he was responsible for adding Web capabilities to Remedy’s core systems as well as the product-wide GUI and integration functionality. Prior to Remedy, Barry was one of the early engineers at Sybase.
Dave McAllister
Dave is currently Director of Platform Standards at Adobe Systems. Since his extended career at SGI, he has had extensive startup experience across a number of companies. Dave was a founder of Cassatt, an enterprise software and services company that enables enterprises to automate the operations and management of IT for on-demand computing. He is an expert in Open Source business strategies, and he has been the chief technology lead in various M&A activities.
Lynn Vojvodich
Lynn is Founder and CEO of Take3, a Marketing Strategy Firm. Prior to starting Take3, she ran Enterprise Marketing Strategy and Planning Worldwide for Microsoft Corporation. Previously, Lynn held several executive roles at BEA Systems, including Vice President of Americas Marketing, Vice President of Global Strategic Alliances and Vice President and GM of Worldwide Education. Lynn also worked at Bain & Company and managed product development at Gulfstream Aerospace.
Randy Womack
Randy is CIO and VP of Operations at SuccessFactors. Prior to joining SuccessFactors, Randy was a Partner in the Fast Forward Group in Greylock and CIO of Digital River, an e-commerce ASP with more than 6,000 online stores. As CIO of Digital River, he led development of the Commerce Network Server, built a state-of-the-art data center and gained the experience of joining an Internet company early and leading it to a successful IPO. Prior to joining Digital River, Randy was Director of Engineering at Xerox and spent five years at Oracle in various development and product management positions. Prior to Oracle, Randy was with two other start-up companies: Artificial Linguistics and Dell Computer.
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