Knowledge Management

Helpstream's Knowledge Management module makes it easy to create, store and retrieve solution content of all types.

Agents and portal users (your customers or employees) can search multiple solution sources-wikis, forums, other web sites, your Helpstream knowledge base, the Community Q&A repository-all at the same time, all from the same place. No more jumping between applications to find the right information.

The knowledge base can store any information you like-text documents, PDF files, Helpstream Interactive Checklists, graphics images, executable files, even instructional videos (storage limitations apply). In this way, it's more like a document content management system than a traditional text-based knowledge management system.