When used as your IT Help Desk system, Helpstream lets technical support agents handle more cases, more efficiently, with more targeted, easy-to-follow assistance.

Keeps agents in the know with summary dashboards and detailed case histories
Quickly retrieves and displays, in one place, relevant solution information from multiple sources
Improves visibility into case status and the steps employees, contractors and partners have taken to resolve an issue
Reduces agent workload by making it easier for employees to self-serve
Saves time for both tech support agents and employees
Makes it easier to support employees around the world and around the clock
Promotes ongoing improvement of solution resources and best practices
Simplifies the completion and tracking of company-wide IT tasks (patches, upgrades, etc.)
Embeds ITIL compliance into the support process, driving consistency and accountability down to the individual steps in a procedure and across agents and employees