Configurable Web Based Support Portal

End users-your customers, employees or partners-can solve problems on their own, or in collaboration with each other or support agents, from one central Helpstream support portal. Through the support portal, they have access to the same helpful resources-collaborative Q&A, knowledge base, interactive checklists-as your support agents. Many people would rather self serve, and now they can-successfully. That means lower costs for you and higher satisfaction for them.

As a Premium option, you can customize your Helpstream support portal, branding the interface with a logo, custom URL and custom color scheme. You have the option of turning off the ads that appear on the support portal in the free standard service. Alternatively, you can use the ad space to cross-sell your customer or generate revenue from third-party advertisers.