Job Description

The Director of Operations will be responsible for IT and SaaS operations for Helpstream. This includes formulating our ongoing plans, managing our outsource partners, looking ahead to increase the robustness, efficiency, and cost effectiveness of our operations, and helping Product Management and Engineering determine future product direction.

Skill and Experience Requirements for Core Responsibilities

• High energy, hands on, self-motivated, and possessing strong leadership strengths.
• Been there, done that, or knows how to find out really fast.
• Experience selecting and managing outsourced IT.
• 5+ years experience in managing data center operations
• Pager (Blackberry) carrying, experienced managing 24x7 operations.
• Experience with hardware vendors, colo, and bandwidth providers.
• Network engineering and operations: load balancers, switches, and peering
• High volume web site (Apache/Tomcat)
• High volume mail servers
• System monitoring
•  Automation of routine tasks
• Content delivery networks
• Release management and configuration control
• Sysadmin experience
• Linux, MySQL, Apache httpd, and Tomcat,
• Amazon Web Services a plus
• Java a plus
• Global ops a plus