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Case Management
System
Includes agent knowledge base, reporting, and email integration
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Web Portal |
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Price per
month |
Price per month* |
Price per month* |
Price per month* |
Standard Service |
Ad
supported
No charge |
Ad
supported
No charge |
Ad
supported
No charge |
Ad
supported
No charge |
Premium Service Package**
(includes all features below plus Premium Support) |
$79 per user |
$129
|
$199
(up to 10,000 users) |
$199
(up to 10,000 users) |
Premium Service Features (a la carte menu)** |
Ad Removal |
Removes advertisements from the service |
$10 per user |
$20 |
$20 |
$20 |
Branding |
Enable operation in an iframe within a user-defined web page. |
Included with Basic Portal Access |
$50 |
$99 |
$99 |
Service Enhancement Pack |
Includes MS Outlook integration, bulk operations, device authorization, customizable email templates, and single sign-on. |
$30 per user |
$20 |
$20 |
$20 |
Customized Business Rules and Reports |
Professional Services to tailor the service to your specific business needs |
Contact us for a quote.
These services require Extended or Premium Support. |
Extended Support |
See detail in the Support Options below |
$29 per user |
$29 |
$49 |
$49 |
Premium Support |
See detail in the Support Options below |
$49 per user |
$49 |
$79 |
$79 |
* Web Portal prices shown are for organizations with up to 100 employees. Contact us for a price quote if your organization has more than 100 employees. |
** Premium service features must be enabled across all modules you deploy and require a 12 month minimum term. |
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Cost |
Free |
See price list (above). No charge for the first 30 days after initial registration |
See price list (above) |
Support Resources |
Community Support Portal and Self Service Knowledge Base |
Helpstream Self Service and Community Support Portal
Email Case Submission to Helpstream Customer Support Agents
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Helpstream Self Service and Community Support Portal
Email Case Submission
Live phone support during business hours (9am - 5pm M-F U.S. pacific time, excluding US holidays)
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Response Time |
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4 business hours maximum response time for Priority 1 cases |
2 business hours maximum response time for Priority 1 cases |
Number of Cases |
Unlimited |
Up to 5 cases per calendar month |
Unlimited cases |
