Helpstream features three powerful application modules: Community Collaboration, Knowledge Management and Case Management. Together, they provide everything needed to deliver great collaborative customer service in a single, tightly integrated solution.

Module Highlights

Community Collaboration Allows community members to share their expertise through posted questions and answers. Accelerates issue resolution for customers, saves time for support agents and generates a valuable, ever-growing information resource. More details

Knowledge Management Speeds and simplifies the search for relevant solution information. Provides one-stop access to information resources of multiple types (documents, multimedia files, Helpstream Interactive Checklists, etc.) and from multiples sources (Helpstream Knowledge base, across the Web, Community Q&A, etc.) More details

Case Management Features everything needed to run a support organization smoothly and efficiently, including trouble ticketing, resolution tracking, reporting and more. Facilitates interactions between support agents and customer with guided self-service. More details

You can use all three Helpstream modules. Or you can use just one or two modules in conjunction with an existing application to extend your support capabilities. Helpstream's web services API makes it easy to integrate Helpstream with third-party software, giving you a smooth migration path to the advanced customer support experience Helpstream provides.